Privacy Policy
hololive FANCLUB hololive FANCLUBPrivacy Policy
1. Introduction
COVER Corporation (with an address of Sumitomo Fudosan Tokyo Mita Garden Tower 15F, 3-5-19 Mita, Minato-ku, Tokyo, 108-0073, Japan; represented by Motoaki Tanigo, its Representative Director) (“Company”) hereby establishes this hololive FANCLUB Privacy Policy (“Policy”), which shall set forth how the Company collects the information of users of hololive FANCLUB, a product provided by the Company and any related services (collectively, “Services”), and the personal information of such users, as well as when and how the Company collects and handles such information for certain purposes of use.
Please read this Policy carefully. You will need to agree to this Policy before using the Services.
2. About Using the YouTube API Service
The Services use the YouTube API Service. By using the Services, you agree to the following:
・This Privacy Policy
・
The YouTube Terms of Service
・
The Google Privacy Policy
You can manage and revoke the access permissions for the Services through the
Google Security Settings.
3. Information that is obtained
The Company shall obtain the following information in connection with your use of the Services.
Account information, e-mail addresses, login information, date of birth, gender, address, phone number, information provided by other service vendors (e.g. Google and Apple), information related to viewing and using the Services, any content that is communicated with other users, cookies, information related to devices that are used, internet domain names, IP addresses, investigative information and any other information that is necessary to appropriately and smoothly operate the Services.
Note
a.Information obtained from third-party accounts
If you register or login to the Services using a third-party account, such as Twitter or Google, it is possible that information that is held in that account (including usernames, email addresses, pictures, gender, birthdays, locations, friends, follows, posted content) may be disclosed to the Company. This Policy does not apply to such third parties and the Company shall not bear any responsibility in a any manner whatsoever regarding the disclosure of information to the Company by third parties. Before using third-party accounts to use the Services, please read the privacy policies of such third parties.
The following information will be provided by you for using or through your use of the Services:
・Google account information obtained through Google login
・Email address
・YouTube channel information
・YouTube channel membership information
・Any other information that you enter or send through methods determined by the Company
4. Purposes of Use of Personal Data
・To provide the Services
・To register accounts
・To communicate with other users
・To link with other services provided by the Company (including but not limited to hololive Account)
・To provide campaigns via social media that relate to the Services
・To support users
・To find improper uses of the Services
・To introduce events, campaigns, surveys, new types of services, etc.
・To engage in marketing activities
・To improve the Services and other services that the Company operates
・To provide, maintain, protect, and improve the Services, including by accepting registrations, verifying your identity, authenticating users, recording user settings, and authenticating users based on YouTube membership status
Other than for the purposes set forth above, the Company may obtain anonymized information of users or information that is processed in a way so that users are not able to be identified. In such cases, the Company may use such information without the consent of a user for purposes that are permitted by laws and regulations.
Note
The Company may use Google Analytics to collect, record and analyze the records of use of users in connection with their use of the Services.
When Google Analytics is used, the Company collects information related to the history of when the user visited the Services. However, the data that is gathered does not include information that can identify the individual.
Also, it is possible for you to stop the gathering of your information in this way through Google Analytics by invalidating this function in your settings with Google. For details, please take a look at the following website.
https://policies.google.com/technologies/partner-sites?hl=en
5. Provision of Personal Information to Third Parties
The Company will not provide or disclose the personal information of users to third parties except for the following circumstances.
(1) After obtaining the consent of the user, himself or herself
(2) When providing information to a contractor of the Company (that is required to enter into a non-disclosure agreement with the Company) for the purpose of providing the Services to users (e.g. providing member information to service providers engaged to operate the Services, providing delivery vendors with users’ addresses). (These vendors may not use information beyond the necessary scope of the services they provide to the Company.)
(3) When the Company receives a formal inquiry based on law by a public institution, such as a court, a bar association or the police
(4) When there is imminent danger to someone’s life, body or assets and there is a need for urgency
6. Period of Retaining Personal Information
After the purpose of use of the personal information of users has been fulfilled (including but not limited to the termination of the Services), the Company shall promptly delete, destroy or irreversibly anonymize such information by an appropriate method.
7. Rights of Users related to Personal Information
Users have the right to request to have their own personal information that they provided to the Company, or that was provided or recorded by a third party, revealed, modified, no longer used or deleted. However, under certain circumstances, the Company shall be able to deny all or part of a user’s requests.
In order to make such requests, please contact us by the method indicated at the bottom of this Policy.
8. Securing the Safety of Personal Information
The Company shall handle the personal information of users carefully and shall implement reasonable security measures to protect such information from unauthorized access, use or disclosure, including the use of physical, technical and other procedural preventative measures. If users would like to know the details of the security management measures that the Company takes, please contact us by the method indicated at the bottom of this Policy.
9. Requesting Matters related to Personal Information
If the user desires to know what the purpose of use of his or her personal information is or to have such information revealed, modified, no longer used, deleted, etc, the Company shall promptly respond to the user’s request based on laws and regulations.
10. About Using External APIs and Storing Information
When a YouTube account is linked to the Company's platform, we will save the Google User ID and an encrypted token used to obtain a video ID from the specified YouTube channel in our environment.
We will save video thumbnails obtained through our platform for display purposes, but we do not save video files themselves. Video playback will be conducted using the official YouTube embedded player based on the YouTube video ID that has been obtained. Furthermore, information for videos that have been deleted from YouTube will be automatically deleted from our platform.
11. About Third-Party Ads and Videos
Third-party ads may be displayed within the YouTube player.
12. This Policy is Governed by Japanese Law
This policy is governed by Japanese law. It is targeted to users that reside in Japan but also applies to users overseas to the extent permitted by applicable laws. Please also note that we have a separate privacy policy for users who reside in the United States.
13. Point of Contact relating to the Handling of Obtained Information
For any requests regarding the disclosure, etc. of personal information, as well as any opinions, questions, or other inquiries about this Policy and the handling of personal information that we collect based on this Policy, please contact us at the following.
COVER Corporation, hololive FANCLUB Division
https://hololive-fc.hololivepro.com/forms/support
Established 15th October 2025
Privacy Policy for US Residents
COVER Corporation (“Company”; or “we”, “us”, “our”) hereby establishes this Privacy Policy for US Residents (“Policy”) which shall set forth how the Company collects the information of US users of the hololive FANCLUB(“user”; or “you”, “your”), a service provided by the Company and any related services (collectively, “Services”), and the personal information of such users, as well as when and how the Company collects and handles such information for certain purposes of use.
Please note that there is a separate Privacy Policy for the hololive FANCLUB that is governed by Japanese law for all other non-US users.
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1. Information We Collect
We collect information that identifies, describes or could reasonably be linked to a particular user or his/her device (“Personal Information”). In particular, we will collect the following categories of Personal Information from our users:
Category
A. Identifiers
B. Personal information categories and Protected classification characteristics
C. Commercial information
D. Internet or other similar network activity
E. Geolocation data
F. Inferences drawn from other personal information
G. Information obtained from third party accounts
Examples
・Real name
・Postal address
・phone number
・Email address
・Cookies
・Real name
・Postal address
・Gender
Records of goods/services purchased, and other purchasing histories
Browse history, search history and information regarding a consumer’s interactions with this website
Countries and regions from which consumers can access this website
Profile reflecting a person’s preferences, characteristics, predispositions and aptitudes
Usernames, email addresses, pictures, gender, birthdays, locations, friend lists, follows, posted content
We do not collect any other Personal Information other than what is listed above.
We obtain your Personal Information listed above when you (i) register your personal account for our Service, (ii) access or use the Service, and (iii) communicate with us for inquiries about the Service.
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2. Purposes of Use of Personal Information
We may use Personal Information for one or more of the following business purposes indicated below:
・for providing the Service (including shipment and payment processing of products, etc.);
・for notifying information and answering inquiries related to the Service and the Company’s products and services;
・for dealing with any acts that are in breach of the Company’s rules, policies, etc. (“Rules, etc.”) related to the Service;
・for providing notifications relating to amendments of any Rules, etc. related to the Service;
・for improving the Service and other services that the Company offers and developing new services, including by accepting registrations, verifying your identity, authenticating users, recording user settings, and authenticating users based on YouTube membership status
・for creating statistical data for the Service in a manner where individuals cannot be identified;
・for marketing and promotional activities related to the Services and other services that the Company offers;
・for statistical analysis; and
・for other purposes incidental to the foregoing purposes of use.
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3. Disclosure of Personal Information
We may disclose your Personal Information to a third party for business purposes or commercial purposes. When we disclose Personal Information to service providers for business purposes or commercial purposes, we enter into a contract that describes such purposes and requires the service providers to keep such Personal Information confidential and to not use the same for any purpose except for performing the contract.
Please also see Section 7 regarding how the Services use YouTube API services.
As of the date this Policy was established, during the preceding twelve (12) months, we have not shared or disclosed the following categories of Personal Information from the above list to any third parties for business purposes or commercial purposes.
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4. Sales of Personal Information
We have not sold any Personal Information in the preceding twelve (12) months.
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5. Children under the Age of 13
As used in this Section, the term “child” or “children” means those under the age of 13, and the term “parent” includes legal guardians.
Our services are intended for general audiences and are not targeted at children. We do not knowingly collect, use or share any Personal Information about children. If you are a parent and believe that your child has provided us with Personal Information, please contact through the email address we provide below in Section 8 and request that your child’s information be deleted from our system. If we learn that we have inadvertently collected Personal Information from children, we will deactivate the relevant account or accounts and take reasonable measures to promptly delete such Personal Information from our records.
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6. Your Rights and Choices under Applicable Law
Depending on your jurisdiction, in accordance with applicable laws, you may have several rights in relation to our processing of your Personal Information, which may include requesting access to, correcting or deleting your Personal Information.
FOR CALIFORNIA RESIDENTS ONLY
If you are a California resident, the California Consumer Privacy Act (“CCPA”) provides consumers who are residents of California with specific rights regarding Personal Information. The following parts A through F of this Section describe your CCPA rights and explain how to exercise such rights. Please refer to section (e)(3) below to read about what a “verifiable consumer request” is.
a. Right to Access Specific Information
You have the right to request that we disclose certain information to you about our collection, sharing, disclosure, or use of your Personal Information over the past twelve (12) months from the time of your request. Upon receiving and confirming your verifiable consumer request, we will disclose the following information to you:
・the categories of Personal Information we have collected about you;
・the categories of the sources of the Personal Information we have collected about you;
・our business or commercial purposes for collecting or selling such Personal Information;
・the categories of Personal Information disclosed for business purposes or commercial purposes; and
・the specific pieces of Personal Information we have collected about you.
Please note that we have not sold any Personal Information in the preceding twelve (12) months, and we have no plans to do so in the future.
b. Right to Request Deletion
You have the right to request that we delete any of your Personal Information that we have collected from you and retained, subject to certain exceptions. Upon receiving and confirming your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
・complete the transaction for which we collected Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
・detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities;
・debug products to identify and repair errors that impair existing intended functionality;
・exercise free speech, ensure the rights of other users to exercise their free speech rights, or exercise other rights provided for by law;
・comply with the California Electronic Communications Privacy Act;
・enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
・comply with legal obligations; or
・engage in other internal and lawful uses that are compatible with the context in which you provided the information.
c. Opt-Out Rights
Opt-out rights do not apply as we have not sold and will not sell any Personal Information collected from consumers.
d. Non-Discrimination
We will not discriminate against California residents for exercising any of their rights under the CCPA. Moreover, unless permitted by the CCPA, we will not:
・deny you access to the Services or any goods or services;
・charge you different prices or rates for the Services or any goods or services, including through granting discounts or other benefits, or imposing penalties;
・provide you a different level or quality of the Services or goods or services; or
・suggest that you may receive a different price or rate for the Services or goods or services or a different level or quality of goods or services.
e. Exercising Rights under the CCPA
i. To exercise your rights under the CCPA to access or delete your Personal Information as described above, please submit a verifiable consumer request to us as detailed in subsection (iii) below by contacting us in the manner set forth in Section 8 (Contact Us).
ii. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
iii. A “verifiable consumer request” must:
o provide sufficient information that allows us to reasonably verify that you are the person whose Personal Information we have collected or that you are an authorized representative; and
o describe your request in sufficient detail to allow us to properly understand, evaluate and respond thereto.
f. Response Timing to Verifiable Consumer Requests
・We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact the email address we designate below in Section 8.
・We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
・If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
・Any disclosures we provide will only cover the 12-month period preceding our receipt of your request.
・We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
7. About Using the YouTube API Service
・The Services use the YouTube API Service. By using the Services, you agree to the following:
o This Privacy Policy
o The YouTube Terms of Service (
https://www.youtube.com/t/terms)
o The Google Privacy Policy (
http://www.google.com/policies/privacy)
・You can manage and revoke the access permissions for the Services through the Google Security Settings (
https://security.google.com/settings/security/permissions).
・When a YouTube account is linked to the Company's platform, we will save the Google User ID and an encrypted token used to obtain a video ID from the specified YouTube channel in our environment.
・We will save video thumbnails obtained through our platform for display purposes, but we do not save video files themselves. Video playback will be conducted using the official YouTube embedded player based on the YouTube video ID that has been obtained. Furthermore, information for videos that have been deleted from YouTube will be automatically deleted from our platform.
・Third-party ads may be displayed within the YouTube player.
8. Information obtained from third-party accounts
If you register or login to the Services using a third-party account, such as Twitter or Google, it is possible that information that is held in that account (including usernames, email addresses, pictures, gender, birthdays, locations, friends, follows, posted content) may be disclosed to the Company. This Policy does not apply to such third parties and the Company shall not bear any responsibility in any manner whatsoever regarding the disclosure of information to the Company by third parties. Before using third-party accounts to use the Services, please read the privacy policies of such third parties.
The following information will be provided by you for using or through your use of the Services:
・Google account information obtained through Google login
・Email address
・YouTube channel information
・YouTube channel membership information
・Any other information that you enter or send through methods determined by the Company
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9. Amendments to this Policy
We will review and improve the contents of the above items regarding the handling of your Personal Information as appropriate. When changes are made to this Policy, an update notice will be posted on the website and will be effective as of the date posted.
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10. Contact Us
If you have any questions or comments about this Policy, the ways in which we collect and use your Personal Information, or wish to exercise your rights described in Section 6 (Your Rights and Choices under Applicable Law), please do not hesitate to contact us at:
https://hololive-fc.hololivepro.com/forms/support
Established 15th October 2025
